Refund & Cancellation Policy

Paid plans are one-time payments and do not renew automatically, so there is nothing to cancel and you will never be charged without paying yourself. If you do not renew, your plan simply expires and your organization moves to read-only for administrator changes after a 7-day grace period. Your data is kept, and the free plan (up to 10 active employees) remains available.

• Yearly plans: a full refund if you ask within 7 days of the payment.
• Monthly plans: not refundable once paid, because the service is available immediately for the period purchased.
• Added seats: not refundable, because they are prorated for the remaining period.
• Duplicate or failed payments: if you were charged twice, or money was debited but your plan was not activated, we refund the full amount of the extra or unapplied charge.
• No refunds are given for unused time after the 7-day window, or where an account was suspended for breaching the Terms.

Email support@attenzo.net from your administrator email with your organization name and the Razorpay payment reference shown on the Billing page. We respond within 3 working days.

Approved refunds go back to the original payment method through Razorpay. After we approve a refund, it usually reaches your account within 5 to 7 working days, depending on your bank. When a refund is issued for a plan payment, the plan returns to the free tier.

Questions about this policy: support@attenzo.net or our contact page.